Return Policy

Effective Date: January 2024

1. Returns and Exchanges

At Tressique™️, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer returns and exchanges under the following conditions:

2. Eligibility for Returns and Exchanges

We offer a 30 day money back guarantee. If you do not observe the desired results after 30 full days of usage, you may return the remaining product for a full refund. Alternatively, we can offer a replacement product, prioritizing this option first.

In order to be eligible for a no result full refund, a customer must provide the evidence to the customer support team within 24 hours from the moment such a request has been made. Acceptable evidence should include:

  • A photo of the customer's hair right before the first Tressique™️ Batana Oil product usage with a time stamp.
  • A photo of the customer's hair 30 days after the first Tressique™️ Batana Oil product usage with a time stamp.
  • You may request a return or exchange within 45 days of receiving your order.
3. How to Request a Return or Exchange

To initiate a return or exchange, please follow these steps:

a. Log in to your Tressique account.
b. Go to your order history and select the order containing the item(s) you wish to return or exchange.
c. Follow the provided instructions to request a return or exchange.
d. Once your request is approved, you will receive further instructions on how to return the item(s).

The following items cannot be returned or refunded:

  • Shipping fees once the order has been shipped
  • Expedited shipping fees
  • Package loss warranty
  • Priority order processing
  • Pre-paid gift cards
  • Discounted items marked as BOGO and other discounted items as non-refundable on the site.

4. Return Shipping

  • Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective item.
  • We recommend using a trackable shipping method to ensure the safe return of your item(s).
  • If a return is approved, we will provide you with a return shipping address.

5. Refunds

  • Refunds will be issued in the original form of payment used for the purchase.
  • Once we receive and inspect the returned item(s), we will process your refund within 3-5 business days.
  • Shipping charges (if applicable) are non-refundable, except in cases where the return is due to a mistake on our part or a defective item.

6. Exchanges

  • If you are requesting an exchange, we will ship the replacement item(s) to you after receiving and inspecting the returned item(s).
  • If the requested exchange item is not available, we will issue a refund for the original purchase price.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team at support@tressique.com within 7 days of receiving your order. We will work to resolve the issue promptly by offering a replacement or a refund.

8. Incorrect Address and Delivered Package

We rely on the accuracy of the address provided at checkout and cannot alter if 24 hours has passed since placing the order. If a package is delivered to an incorrect address due to customer error, our customer service can facilitate the placement of a new order at a reduced price to mitigate your loss; however, it is the customer's responsibility to provide the current shipping information. Extra charges may be applied in this case. 

8. Changes to this Return Policy

Tressique reserves the right to make changes to this return policy at any time. Any updates or modifications will be posted on our website, and the effective date will be revised accordingly.

By placing an order with Tressique, you agree to the terms and conditions outlined in this return policy.